Fleming TCS in Belfast has become the latest retailer in Northern Ireland to gain national recognition for its commitment to customer service, after being awarded WorldHost Recognised Business status.
WorldHost is a world-class customer service training programme that has already been used to train nearly one million people worldwide, including front-line staff in retail, hospitality, tourism and passenger transport for sporting and cultural events across the UK.
WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their front line staff using any of the WorldHost training programmes and signed a commitment to delivering excellent customer service. With over 50% of its staff trained to WorldHost standards, Fleming TCS has officially become a WorldHost Recognised Business.
On receiving the recognition, Gillian Napier, Training and Consultancy Manager commented: “We are passionate about service standards and are incredibly proud to have achieved WorldHost Recognised Business status. When our customers see the WorldHost logo displayed in our business, they’ll know that we have made a commitment to delivering an exceptional experience for them. Not only does this generate a positive buzz about the service we offer”
Fleming Training and Consultancy Services provides a training and consultancy service to public and private sectors. We want to meet our client’s requirements when it comes to training, so we make all our courses and services bespoke to meet their needs.
Between us, Fleming TCS has over 20 years’ experience in Drivers CPC, health and safety, First Aid, Risk Assessment, Career Development, Recruitment, Management Training and skills, Customer Service, designing Policies and Procedures, Mystery Inspections and much more to help your business grow. Our training courses and services are designed to meet your needs.
The WorldHost programme is being rolled out in Northern Ireland by Tourism NI in partnership with sector skills council, People 1st to help businesses gain a competitive edge and position Northern Ireland as a World-Class Tourist Destination.
The WorldHost Recognition Certificate is valid for two years and is renewable on completion of a refresher course. In order to preserve the value of the WorldHost Recognition, the programme may be monitored through impromptu mystery shopper visits.
More information about WorldHost training in Northern Ireland can be found at www.worldhostni.com
