This module covers the following:
Customer Service:
- Who are Customers?
- Customer Service Image
Communicating:
- Communicate effectively with customers
- Communication Equation
- Communication Skills and Barriers
First impressions:
- Create a positive impression
- Drivers attitude
- Customer Service skills
- Company Policy
Customer service standards:
- Develop and maintain
- Rapport
- Greeting
- Helping
- Customer Service Skills
Dealing with Customers:
- Body language
- Types of customer
- Special Needs